Shipping and return policies for Nick Shoulders

Shipping Info

ALL ORDER FULFILLMENT FOR NICK SHOULDERS IS HANDLED BY GAR HOLE RECORDS
For a full list of Frequently Asked Questions regarding ordering, shipping, etc -
garholerecords.com/pages/frequently-asked-questions

WHEN WILL MY ORDER SHIP?

We pack and ship orders Monday - Friday, we do not ship orders over the weekend.

Generally, orders ship out within two or three business days after they are received. You will receive an e-mail the moment your order ships. You will also receive order updates at various stages in your packages journey to your door

We're are a small operation so we can get backed up after holidays, big sales, or while shipping large pre-orders out the door.

If you have not received an email within several business days, please send a pseudo-friendly e-mail to contact@garholerecords.com and we'll be happy to look into this for you.

*Pre-order and back-ordered items are an exception.

Items ordered alongside a pre-order will ship with the pre-order, if you would like to arrange for those items to ship earlier, please send us an email and we can work something out.

Return Policy

WHAT IS YOUR RETURN POLICY?

Gar Hole accepts returns on the following items:

unopened CDs, LPs, and tapes
unworn and unwashed apparel
All returns must be made within 30 days of receiving an order.

Please send an email contact@garholerecords.com with your name and order number and we will provide further instructions to start your return.

The quickest way of making an exchange for an item, after contacting the label about what you’d like to swap, is to make a purchase on the site for the correct item. We can include additional packaging and postage with your new corrected order, which you can use to return your item. After we receive your return and inspect the items, we will process your refund.

Postage Costs: we cover shipping costs only if you were shipped an incorrect item or your purchase is damaged/defective.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It will also take some time for your returned

WHAT SHOULD I DO IF I ORDERED THE WRONG SIZE OR CHANGED MY MIND ABOUT A PURCHASE?

If you need to swap a size or have changed your mind about a purchase that you have already received, no worries, we totally understand! Please send an email contact@garholerecords.com and we will provide further instructions to start your return.

Postage Costs: we cover shipping costs only if you were shipped an incorrect item or your purchase is damaged/defective.

DOES GAR HOLE OFFER EXCHANGES FOR DAMAGED OR INCORRECT ITEMS?

First of all, we're so sorry for the inconvenience!

Secondly, yes, we absolutely offer exchanges for incorrect or damaged items!

Please send an email to contact@garholerecords.com and we will do whatever we can to fix the issue for you as quickly and painlessly as possible.

Please note: we will most likely ask for some photographic evidence of the damage to the item.